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Mawlo

Legal

Terms of service

Last updated: September 2026

1. Information about us & these terms

These Terms of Service govern your use of our website (mawlo.co) and any purchase of products from us. By accessing our site or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

This website and the brand mawlo are operated by ASTRAEON Limited ("we", "us", "our"), a company registered in England and Wales:

  • Trading name: mawlo
  • Company registration number: 17219154
  • Registered office address: Unit 3, Office A, 1st Floor, 6-7 St Mary At Hill, London, EC3R 8EE, United Kingdom
  • Contact email: support@mawlo.co

2. Eligibility & age restriction

mawlo products are suitable for individuals aged 16 and over. By placing an order through this website, you confirm that you are at least 16 years of age (or are purchasing with the consent and supervision of a parent or legal guardian) and that you are legally capable of entering into a transaction using your chosen payment method.

3. Orders & contract formation

When you complete checkout and submit an order, you make an offer to purchase the selected items.

We will send you an automated order acknowledgement email upon receipt; this does not constitute legal acceptance of your order.

Order acceptance and contract completion take place only when we dispatch your goods and send you a formal shipping confirmation email.

We reserve the right to decline or cancel any order at our discretion prior to dispatch (including pricing display errors, inventory unavailability, or suspected fraudulent activity). If cancelled, you will be issued a full refund immediately.

4. Pricing & payment

All prices displayed on our website are shown in GBP (£) and include applicable VAT unless stated otherwise.

Shipping rates and estimated delivery timelines are calculated and displayed at checkout prior to final payment.

Payment is debited at the time of purchase via our secure, PCI-DSS compliant payment gateways (including WooCommerce Payments, Stripe, PayPal, and Apple Pay).

6. Shipping & delivery

Delivery timeframes provided at checkout are estimates handled by our logistics partners and carriers (e.g., Royal Mail, Evri, DPD) and are not strictly guaranteed. We are not liable for transit delays caused by customs clearance, adverse weather, or carrier disruptions outside our direct control. Please refer to our Shipping Policy for complete details.

7. Returns, hygiene exclusions & cancellation rights

Under the UK Consumer Contracts Regulations 2013, consumers typically have a 14-day statutory right to cancel an online order.

Important health & hygiene exception:

In accordance with Regulation 28(3)(a) of the Consumer Contracts Regulations 2013, items sealed for health protection or hygiene purposes are strictly exempt from return once unsealed.

Because Mawlo oral care products, including the Bolder Smile kit and oral rinses, are personal oral cosmetics, opened, unsealed, or used products cannot be returned or refunded.

Unopened products in their original, sealed, tamper-evident packaging may be returned within 14 days of receipt at the customer's expense, subject to inspection.

If you receive a damaged, defective, or incorrect item, please email photos to customer support within 48 hours of delivery so we can arrange a free replacement.

8. Product information & cosmetic status

We make every effort to display product imagery, packaging, and descriptions accurately. However, slight visual variations may occur.

Mawlo oral care products are topical oral cosmetic formulations designed for cosmetic smile brightening and oral freshness.

Our products are not medical devices, dental pharmaceuticals, or therapeutic remedies. They are not intended to diagnose, treat, or prevent periodontal disease, gingivitis, or structural dental issues.

Individual whitening results depend on lifestyle factors (such as dietary habits, tea, coffee, and tobacco consumption) and tooth enamel composition.

9. Intellectual property

All materials and content displayed on this website — including brand logos, product names, text copy, graphic tables, imagery, illustrations, and software code — are the proprietary intellectual property of ASTRAEON Limited (trading as Mawlo) or our licensors. You may not copy, reproduce, scrape, or distribute any site assets without our prior express written consent.

10. Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable UK law.

To the fullest extent permissible by law:

  • We are not liable for any indirect, incidental, or consequential damages, or loss of profits.
  • Our total aggregate liability to you in connection with any claim arising out of these Terms or the purchase of goods shall not exceed the total amount paid by you for the specific product giving rise to the claim.

11. Governing law & jurisdiction

These Terms, their subject matter, and their formation are governed exclusively by the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory statutory consumer protections provided by your local jurisdiction.

12. Contact & customer support

If you have questions or inquiries regarding these Terms of Service, please reach out to our team. Email: support@mawlo.co.