Returns
Returns &
refunds.
We want you to love your Bolder Smile kit. If something is not right, here is how returns work.
Eligible
Unopened kits
- · Returned within 14 days of delivery
- · In their original sealed packaging
- · In a resellable condition
Not eligible
Opened kits
- · For hygiene reasons, opened kits cannot be returned
- · Used strips or sachets cannot be returned
- · This does not affect your statutory rights
How to return an item
- Email support@mawlo.co within 14 days of delivery with your order number and the reason for the return.
- Our team will send the UK return address and step-by-step instructions.
- Post the unopened parcel back using a tracked service. Return postage is covered by the customer unless the item arrived damaged or incorrect.
- Once received and inspected, your refund is processed back to your original payment method within 5 working days.
Damaged or faulty items
If your order arrives damaged, faulty, or incorrect, please get in touch within 48 hours of delivery with photographic evidence and we'll sort it out, including covering the return cost where applicable.
Need a return?
We're happy to help.